Tag: customer

As you age you become more aware of what you have accomplished and your mortality.

I have been blessed in life with my experiences as a child in North Dakota, a young adult in the Navy, as an established adult involved in business operations, having great kids that are successful young adults, and a loving bride that has taken everything in stride for over thirty years.

With these accomplishments or non-accomplishments, there has always been a desire, need, hunger to write, journal, annotate who I am, what I am, where I am, etc. Not that anyone should care but this has always been my goal.

This week, I was on the road and due to new responsibilities with a 9 to 5 job I could not spend time blogging or posting at the desired level. Late in the week I was informed that one of my younger cousins passed on and it seems like I am consistently losing cousins and those I have considered adoptive brothers and adoptive sisters.

So, I consider this a wake up call to blog, post and hopefully some day write a book.

As indicated above, I was raised in the great state of North Dakota and there is only one other state that is more irritating than North Dakota and that is Texas. Yes, Montana, South Dakota and Minnesota can be a pain but those from North Dakota and Texas have serious issues on size. I will smile with that statement.

I had more than fifty cousins when I grew up and I can still name most of them. Having lived a transient lifestyle, there are hundreds that I consider brothers and sisters. I can say without doubt, I would do anything asked for those I consider a cousin, brother or sister and for that reason state it in this forum.

Today, I do feel mortal and with that will post items that I consider key to who I am. It is my goal to increase readership of my websites but if I write and feel better, I have accomplished my primary goal.

Please have a great day and I want to thank you for reading.

Jay Patterson

Remembering what was and what we have lost over time has become quite a hobby to me recently. Tonight, for some reason my memory was triggered on stores that are no longer some of which include Woolworths, White Drug, Gibsons. Pamida, Montgomery Ward, Tempo, Leevers, and Red Owl. How we have lost part of our history as these businesses have vanished.

North Dakota is pretty much out of the way when it comes to locations and growing up in the fifth largest city in North Dakota with a population less than 15,000 makes the area even more remote. I vividly remember my childhood and the stores I visited.

Woolworths, White Drug, Gibsons, Pamida, and Tempo were are discount or dime stores and some of them had small cafeterias and some only merchandise. They all had specialties but I will always love Woolworths for getting me into assembling models of cars. Woolworths had the models, the paint, the glue and all accessories and they were located downtown USA. White Drug was a close second and had a great burger in the cafeteria. Gibsons, Pamida and Tempo were all early version Walmarts or K-Marts. Perhaps K-Mart now fits into defunct stores.

Montgomery Ward was similar to Sears and JC Pennys in its heyday and this is where my sister and I always purchased our clothes for the year prior to going on summer vacation. Wards did not have the cool vacuum tubes for transactions that Pennys had or the lawn mowers that Sears had but they had class.

Leevers and Red Owl were grocery stores in the local area that just disappeared over time to be replaced by newer grocery stores. Much like the neighborhood grocery stores fifty years earlier, they just disappeared.

Life was much simpler when I was growing up and I miss many of the stores I grew up with beyond the stores listed above. Probably one of the coolest things was as a kid you could buy or get for free stickers from the local auto parts stores for STP, Edlebrock Manifolds, etc and put the stickers on your bikes.

It was not Mayberry RFD or Andy Griffin but it was home.

Best wishes and have a great night.

Jay Patterson

Thank God Its Friday (TGIF).

I have been tied up in South Carolina the last few days and this trip has taken me back to my teenage years when the first manager I ever had at a steakhouse taught me about Pride and Ownership.

I was fourteen years old and was working as a line cook at Wagon Masters Steakhouse in Jamestown North Dakota. Our head cook was an eighty plus year old immigrant named George who had worked at most of the decent restaurants in the local area and was guiding Wagon Masters through its grand opening during the holiday months.

George taught me how to clean the meat saw, meat slicer, steam tables, grills, deep fryer, steamer and all other associated equipment since I was new to the business and through our entire time together I was called “Boy” by George because that is what I was.

I learned how to properly prepare, cook and serve all menu items from George and truly looked up to this gentleman. One day when we were cleaning after closing time, I was sweeping the grill area and George absolutely came unglued and called me “Boy” numerous times. I was clueless on what I was doing wrong so once George settled down I was properly trained in the art of cleaning.

Proper training in the art of cleaning around the grill included George getting on his eighty year old hands and knees and taking a radiator brush and reaching way underneath the grill to pull out all the junk, etc… from under the grill. Once he had shown me he told asked me “If You Wash Your Face, Do You Wash Your Neck”? I said of course and he said it is the same with the grill, you clean what you cannot see.

This was a huge slap alongside my head because I was a teenager and what could someone eighty plus years old teach me other than a life long lesson that has stuck. Unluckily, George only made it through the first couple months of operations and passed away but I will always remember him.

I left Wagon Masters and worked at Dales Interstate Mobil where we detailed cars for local dealerships and customers. Again, another lesson on doing things right and between Wagon Masters and Dale Interstate Mobil, I received in depth pride and ownership training prior to leaving for the Navy in 1980.

This same pride and ownership regarding cleanliness was constantly hammered home during my naval career. On submarines, you cleaned your spaces every four hours on your hands and needs with a small broom, dust pan, bucket and sponge since you did not have space for normal cleaning equipment. On surface ships, you would spend hours doing field day with brooms, mops and buckets and again it was pride and ownership.

When I transitioned to civilian life, I was surprised to see difference in cleaning philosophy and I started out as a technician with a primary goal of cleaning the ATMs and other equipment I as responsible since they were pits. Guess what, when the dirt, grime and ghost chunks were removed, the machines worked better. Not a big surprise right.

I transitioned to running logistics departments with hundreds of warehouses and again, I would run into situations where there was no pride and ownership in the cleanliness and/or organization. For the past fifteen plus years I have dealt with this issue thus my current trip to South Carolina takes me back to 1977 when I worked at Wagon Masters and George taught me a life altering lesson.

This lesson was not cleanliness is next to godliness but have pride and ownership in everything you do.

Who has made this type of impact on your life?

Thanks in advance,

Jay Patterson

Can you remember the ultimate connection song of the 70s “Convoy” by CW McCall which was actually a commercial ploy by Mannheim Steamroller to build a war chest to produce instrumental music under the Mannheim Steamroller label.

Think about the craze that occurred due to this single song and the number of CB Radios that were sold by Midland, Cobra and Realistic. Think about all the books that were sold on CB codes (10-4) and call cards that were large business cards for your handle (name). I was the Grouchy Gravedigger and I had a cool call card.

I was in my early teens when Convoy came out and I was not only a fan of Convoy but was also a fan of every other CW McCall song which resulted in my wearing out numerous eight track tapes listening to these songs including Crispy Critters, Black Bear Road, Silverton Railroad, Four Wheel Cowboy and many more. Sadly, I can still sing half the lyrics.

When we traveled across the US on vacation, dad and I would be on the CB talking to the truckers and other CB addicts to reduce our chances of getting a ticket since the speed limit was 55 MPH. Yes, I said 55 MPH and this was the speed limit in most of the nation due to fuel conservation. Traveling in the 70s and 80s was like watching paint dry in the upper Great Plains.

It was nearly forty years ago that I was hooked. Furthermore, I believed in environmental protection, nature, the flag, Ford and apple pies. Today, I look back and even though I am a Libertarian, I believe in the environment, nature, the flag, Ford and apple pies. Hang on one, I am not as fond of Ford since they are proud of $$$ they charge, I cannot support GM because they are Government Motors so I am currently fond of Dodge unless they are sold to the Chinese.

Truly it is hard to believe that my six channel CB walkie-talkie and my 40 channel USB/LSB base station was my internet connection to the world as a teenager and it was so cool to talk not type to someone thousands of miles away.

Think about it, 40 years ago there were no game consoles, no PCs, no internet, cable TV was limited, phones were hard-wired, CDs and DVDs were not invented yet, you had to take film in to be developed. Wow…. it was the technology stone age.

In closing, we would not be where we are at today if it was not for yesterday. On the flip side, the technology of yesterday is not as cool as the technology today so lets keep moving forward and don’t forget the technology of the past.

Thanks, Jay Patterson

Last night I covered a recent encounter with the hillbilly mafia.

Today I was informed that the management group that I call the hillbilly mafia was relieved of all responsibilities.

What is the definition of karma again?

The sum of a person’s actions in this and previous states of existence, viewed as deciding their fate in future existences.

Seems fitting.

Just wanted to leave a short note.

Have a great day.

Jay Patterson